FAQ

Yes, all major banks and payment gateways systems are secured and we don’t see any of your Credit / Debit Card details. It’s all done on bank’s secure server as you pay your other bills and deal with your ATM transactions.

We only receive Payment confirmation so we can dispatch your order.

Yes, you will need to create an account with Murari Candles to shop.

There are several benefits of creating your account. Some of them are mentioned below:

1. It will be faster to place an order next time you shop with us; you will save time.
2. You will not have to fill in all your details every time you shop with us.
3. You can check your order status at any time.
4. You can track your order(s).
5. You can add any product(s) to your “Wish List” to buy at a later stage.
6. You can receive information on Murari Candles Updates,Special Offers, New products and newsletters, etc. only if you have subscribed.
7. We can contact you either by email or by phone if there is any problem in delivering your shipment. Most of the time we only try to contact you by email, if it is necessary. We do not contact you without any reason(s).

Yes, you can track your order status by clicking here.

Whilst we make every effort to ensure that all goods are in good condition when they leave our premises and are packed in a manner suitable for their transportation to you, there, unfortunately, may be circumstances when they do not meet the expected standard.

The following details are the refund policy and requirements:

Other than faulty goods all non-consumable goods may be returned for a refund within 14 days from the date of delivery and in good condition.
Consumable goods may not be returned unless faulty. If faulty the goods must be (whenever possible) returned to the Company.
You MUST quote the invoice number/order number on all correspondence.
A non-refundable delivery charge applies unless goods are faulty when this may be refunded.
Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs of use or damage.

For more Information – Please read our “T & C”